This privacy statement explains how Outbound BPO Ltd (we, us, our) collects, uses, and shares your personal data when you use the Congestion Charge App (the app). The app is a software application that allows you to pay the congestion charge for driving in London, as well as access other related services and information.
We are committed to protecting your privacy and respecting your rights under the UK GDPR and the Data Protection Act 2018. Please read this statement carefully and contact us if you have any questions or concerns.
What data do we collect and why?
We collect the following types of personal data from you when you use the app:
- Your name, email address, phone number, and vehicle registration number. We use this data to create and manage your account, to process your payments, to send you notifications and reminders, and to communicate with you about the app and the service.
- Your location data. We use this data to determine if you are driving in the congestion charge zone and to calculate the amount you need to pay. We also use this data to provide you with relevant information and offers based on your location.
- Your device data. We use this data to ensure the app works properly on your device, to improve the app’s performance and functionality, and to prevent and detect fraud and security issues.
We collect your personal data with your consent when you download, install, or use the app. You can withdraw your consent at any time by deleting the app from your device and ceasing all use of the app.
Who do we share your data with and why?
We may share your personal data with the following third parties for the purposes described below:
- Transport for London (TfL). We share your data with TfL to verify your vehicle’s eligibility for the congestion charge, to confirm your payments, and to comply with the terms and conditions of the congestion charge scheme. TfL may also use your data for their own purposes, such as traffic management, enforcement, and research. You can find out more about how TfL uses your data on their websitehttps://tfl.gov.uk/corporate/terms-and-conditions/pay-to-drive-in-london-app.
- Our service providers. We share your data with our service providers who help us deliver the app and the service, such as payment processors, cloud hosting providers, and software developers. We only share your data with service providers who have agreed to protect your data and use it only for the purposes we have authorised.
- Our partners. We may share your data with our partners who offer you additional services and products through the app, such as car insurance, car wash, solar car charger, etc. We will only share your data with partners who have your consent to contact you and offer you their services and products. You can opt out of receiving offers from our partners at any time by changing your preferences in the app or contacting us.
- Law enforcement and regulators. We may share your data with law enforcement and regulators if we are required to do so by law or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell, rent, or trade your personal data with any other third parties for marketing or commercial purposes.
How do we protect your data?
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. We use encryption, firewalls, passwords, and other security technologies to safeguard your data. We also limit access to your data to our employees, service providers, and partners who need it to perform their duties and who have agreed to keep it confidential.
How long do we keep your data?
We keep your personal data for as long as necessary to provide you with the app and the service, to fulfil our legal and contractual obligations, and to defend our legal rights. We will delete your personal data when you delete the app from your device or when you request us to do so, unless we are required or permitted to keep it for longer by law or for legitimate business purposes.
What are your rights and choices?
You have the following rights and choices regarding your personal data:
- You can access, update, correct, or delete your personal data in the app or by contacting us.
- You can withdraw your consent to our use of your personal data at any time by deleting the app from your device and ceasing all use of the app.
- You can opt out of receiving notifications, reminders, and offers from us or our partners by changing your preferences in the app or by contacting us.
- You can complain to us or to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data.
How to contact us?
If you have any questions or concerns about this privacy statement or our use of your personal data, please contact us at:
Outbound BPO Ltd
7 Bell Yard, London, England, WC2A 2JR
We will respond to your queries as soon as possible and within one month.
Changes to this privacy statement
We may update this privacy statement from time to time to reflect changes in the app, the service, the law, or our data practices. We will notify you of any material changes to this privacy statement and ask for your consent if required. Please check this privacy statement regularly to stay informed of how we use your personal data.